PETALING JAYA: There won’t be any extension of the Monday deadline for filing your income tax.

Inland Revenue Board (IRB) offices will be open today and tomorrow until 10pm to serve last-minute taxpayers.

IRB public relations officer Najlah Ishak said taxpayers were encouraged to e-File their returns at the offices and could also seek the assistance of their customer service personnel.

She added that those who had forgotten their e-Filing number could still register for a new one at any IRB office.

Several taxpayers complained that they could not get into the website as they had forgotten their PIN.

Najlah said IRB customer service counters atl their offices would assist anyone seeking help.

With the last-minute rush yesterday, it took some people a long time to get into the system.

Several taxpayers also complained that they had difficulty getting to Digicert and that it kept appearing as an “unknown” file.

Some married taxpayers complained that this year they had to get two separate PIN numbers for themselves, whereas last year one number for both was allowed for a married couple.

“We have not received any directive or information from IRB on separate PIN numbers for husband and wife filing together.

“Neither was any information displayed on the website. This being the second year of e-Filing, we expect the department to be better organised in disseminating information on any changes,” said a taxpayer who had used the e-Filing facility.

Tax consultant Datuk Dr V. Shanmuganathan said a lot of people had complained on the shortcomings of the e-Filing system and had to wait for hours to access the system.

“Some of them are still not familiar with the system and soon there is going to be a congestion as the deadline nears. The IRB should have provided more extensive training to the public who want to e-File their returns,” he said.